FAQs


 

1. SHIPPING

 

International orders and customs info

International orders may be subject to customs duties and fees levied by the destination country. The buyer is the importer and must comply with all rules and regulations of the destination country. Additional charges for customs are the responsibility of the buyer, we have no control over these charges and cannot predict what they might be, as customs policies and import duties vary widely from country to country.  When customs clearance procedures are required, it can cause delays beyond our control. You will be notified by customs should your order require clearance. 

 

What are the shipping costs?

At checkout, shipping will be accurately calculated based on your shipping address and cart content. 

 

When will you ship my order?  

We ship monthly… Sometimes it can take a bit longer because Fatinha travels a lot <3 .  When your order ships you will receive an email notification with the tracking number(s). The average delivery time, after your order has shipped, is depending on your shipping address.

Europe: 5-10 days

Rest of the world: 8-16 days 

 

Where are orders mailed from?

Most of the orders are mailed from the Portugal but some may be dispatched from Belgium. 

 

What if my item arrives damaged?

Each print is securely packaged, ensuring its arrival in perfect condition anywhere in the world. But if an item does arrive damaged please email shop@fatinha.com

 

 

2. PAYMENT METHODS

 You can pay by Paypal.  The prices are in Euros.

 

 

3. RETURNS & EXCHANGES

 

What is the return and exchange policy?

We are happy to exchange or return your order within 14 calendar days after the delivery of the ordered items. Please send us an email with your order details to : shop@fatinha.com to process your return.  

The goods must be returned undamaged, unused and unopened (in their original packaging) at the very latest 14 days after delivery, with a traceable shipping service .‚Äč  You are responsible for shipping costs for returning your item. Shipping costs are non-refundable.

 

 

4. PRINTS

 

What kind of paper do you print on?

The Limited Edition fine arts are  printed on White Velvet Fine Art Paper, 270gsm (cotton and cellulose paper) with pigment carbon ink, Highly-resistant to UV ray.

 

Is paper size and image size the same?

No. We have three standard paper sizes(A1, A2 or A3) , and the image sizes vary according to the  artwork. 

This means that all prints will have a white border. You can find a preview of the fine art print on the secondary images on each product page.

 

What is a limited edition?

A limited edition is a limited run of an artwork which is made up of a set number of prints in a set number of sizes. Once they’ve gone, they’ve gone!

 

 

5. OTHER QUESTIONS

 

Where can I find more information about Fatinha Ramos?

Please visit www.fatinha.com or follow Fatinha on her facebook or instagram

 

I have another question...

Please check out our Term & Conditions  or just send us an email with your question to : shop@fatinha.com